Apple Pay off to a rocky start as customers are charged twice (don’t jump into conclusion yet)
Apple Pay has gone official few days ago, and now, leaving the promises and all the hype surrounding the new payment service, it’s time to face reality. Just like PayPal once said, people like to keep their money secure most of the times.
The nightmare for one Apple Pay user is what many people, including the guys at Cupertino fear most. The guy explained that somehow, Apple Pay collected two payments for the same transaction over his Bank Of American bank account.
Hear his story as he tried to get back his money:
Bank of America transferred me to Apple Pay customer support. The only problem: Apple’s representative reminded me that for security’s sake — as promised — Apple keeps no records of names or amounts for any of the transactions.
That meant there’s nothing Apple could do, the representative told me. So Apple told me to call Bank of America. It was every consumer’s worst nightmare: customer service for two companies telling you to call the other.
Thank God for three-way calling. I got Apple and Bank of America on the same line and let them sort it out.
BofA was smart enough to refund me the money, because they said it was obvious to them that these were duplicate charges for the same exact amount.
At the end of the day, good guy Bank Of America acknowledged it was their fault the money was charged twice, and lamented there were other cases of similar occurrence:
“We apologize for the inconvenience and are working to correct the issue. All customers have been made whole,” a spokeswoman told BestMobs when contacted on the matter.
Apple issued an official statement afterwards:
“Apple Pay is off to an amazing start and customers are loving the easy, secure and private way to pay. We’re aware of a Bank of America issue impacting a very small number of Apple Pay users. They’re working on a fix that will be available shortly and reversing any duplicate transactions.”
At the end of the day, BOA claimed the problem is from their side and said that over a thousand customers were affected by the error. Since this scare wasn’t from Apple Pay’s side, we will like to believe the payment system is secure or “working” unless proved otherwise.
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