Sony acknowledges Xperia Z5 Compact touchscreen bug, to release fix
The Sony Xperia Z5 Compact device just launched with all of its prospects and admirers rushing to get one but is this new bug planning to quell their excitement?
A host of the Sony Xperia Z5 Compact users have complained of a similar problem – the touchscreen is not very responsive. While many initially regarded this as just an hardware problem, the persistence and nature of the problem has suggested otherwise and it is now known to have been caused by a software bug of some sort. Sony has acknowledged this and because of that, promised to roll out updates that are aimed at fixing this bug.
With its update set to start rolling out in the 44th week of the year (which begins on the 26th of October), Sony would be taking the update to the different Xperia Z5 Compact users in batches, based on their location and carrier.
Releasing an official statement to the effect, Sony said:
Sony Mobile is committed to providing the highest standards of product quality and customer service for all of our products. We are aware of reports of a limited number of customers experiencing touch input issues on their white Xperia™ Z5 Compact devices. By gathering information and analysing returned devices we have found the root cause and will release a new software to improve the user experience on your white Z5 Compact.
Other colour versions of the Xperia™ Z5 Compact are not affected by this issue.The software update will be available on our support software PC Companion and Bridge for Mac from beginning of week 44. The software is rolling out through retail partners with exact timings varying by region and/or operator.